FAQ
bat visa FAQ — Account, Bonus, Withdrawals and Cricket Betting
All the questions you might have about bat visa — from opening an account and claiming the welcome bonus, to withdrawing money via bKash or Nagad, earning VIP cashback and placing bets on cricket matches — are answered in detail on this page. For players aged 21 and above.
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Table of Contents
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Account Questions
Common questions about opening a new account, changing your password and login issues. Go to the bat visa Login page to log in directly.
When opening an account at bat visa, your username must be unique and is generally 6–20 characters long using English letters or numbers. Your password should be at least 8 characters and is best made up of uppercase letters, lowercase letters and numbers combined. Avoid using your own name or anything easy to guess as your password.
Yes, after logging in to your bat visa account you can update your email, mobile number and other details from Profile Settings. Some changes may require OTP verification. If you have trouble updating any information, contact 24/7 live chat support directly.
When you log in from a new device for the first time, bat visa may ask you to verify your identity via OTP for security. The OTP is sent to your registered mobile number. Once the process is complete, you can play as normal. Always use a strong password on your own device.
Use the "Forgot password?" option on the bat visa login page. Enter your registered mobile number or email and a verification code will be sent. Use that code to set a new password. If you have trouble recovering your account, contact live chat — the support team is available around the clock.
First check your internet connection. Clear your browser cache and cookies and try again, or use a different browser. If you are using the bat visa Android or iOS app, check whether the app is up to date. If the problem continues, let the support team know by email or live chat.
Welcome Bonus
Rules for claiming the bat visa 100% welcome bonus, wagering conditions and related questions.
When you make your first deposit at bat visa, a 100% bonus of up to ৳10,000 is added to your account automatically. For example, if you deposit ৳1,000 you receive a further ৳1,000 bonus, giving you a balance of ৳2,000. This bonus is available only once and the bonus option must be active at the time of deposit.
Wagering means the bonus amount must be placed as bets a set number of times before you can withdraw. The wagering requirement for the bat visa welcome bonus is 15 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,000 bonus, so total wagering = ৳1,000 × 15 = ৳15,000. Once that amount has been wagered, any winnings from the bonus can be withdrawn.
Yes, if you do not want to use a bonus for any reason, the option to cancel an active bonus is generally available from the Profile or Bonus section. However, if bets have already been placed using the bonus, the cancellation rules may differ. Contact bat visa live chat to find out what to do in a specific situation.
No, the welcome bonus is given only once per account. If the same person or a family member opens multiple accounts to claim the bonus, that is considered a breach of the rules and the relevant accounts may be suspended. bat visa limits each player to a single account.
Slot games generally contribute the most to wagering, at 100%. Live casino table games such as baccarat and roulette may contribute partially or not at all. Playing in the bat visa slots section is an easy way to meet the wagering requirement. For a specific list, check bat visa's terms and conditions or ask the support team.
Withdrawal Questions
How to withdraw money, processing times and solutions to common issues.
To withdraw winnings earned from a bonus, you must first complete the required wagering. For the welcome bonus, this means completing 15 times the bonus amount in bets. After the wagering is done, go to the bat visa withdrawal page, choose an amount and method, and submit your request.
Withdrawals at bat visa are generally processed within 10 to 45 minutes. Occasionally a small delay may occur due to additional verification. If a request has been pending for more than 45 minutes, contact live chat with your transaction ID.
The minimum withdrawal amount at bat visa is ৳800. Amounts below this cannot be withdrawn. This limit applies equally whether you withdraw via bKash, Nagad, Rocket or Upay.
No. To prevent fraud and ensure security, bat visa only approves withdrawals to a mobile wallet registered in the account holder's own name. For both deposits and withdrawals, the bKash, Nagad, Rocket or Upay account must be registered to the same person.
The processing time is the same for bKash, Nagad, Rocket and Upay: generally 10 to 45 minutes. There may be a slight delay during busy evening hours or in special circumstances, but bat visa prioritises fast processing.
VIP Benefits
bat visa VIP programme levels, cashback benefits and how to advance to higher tiers. For more details, visit the bat visa VIP page.
The bat visa VIP programme has four levels: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum.
In addition to weekly cashback, bat visa VIP members receive priority customer service, special promotional offers and, at higher levels, exclusive rewards. Platinum members enjoy the most benefits and have access to a dedicated account manager.
Progression through the bat visa VIP levels depends on regular, active play. The more you play and the longer you remain active, the faster you can advance. Starting from Bronze, play regularly to move through Silver, Gold and finally Platinum.
Weekly cashback is calculated on your net losses for the whole week (total losses minus total winnings). For example, if a Gold member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.8% = ৳160 cashback. This cashback is added to the account at the end of each week.
Cricket Betting
Details on placing bets on BPL, T20 World Cup and other international cricket, plus live betting. Read the bat visa cricket betting guide for more information.
Yes, multi-bets (accumulators) are available on cricket at bat visa. When you combine several match outcomes in one bet, all selections must be correct to win. Example: placing bets at odds of 1.60, 1.70 and 1.80 across three markets gives combined odds of approximately 4.90 — a ৳100 bet returns ৳490 — but if any one selection loses, the entire bet is lost.
If a match is left incomplete due to rain or any other reason and there is no official result, the related bet is generally cancelled and the original stake is refunded. If one leg of a multi-bet is cancelled, settlement is done using the remaining odds without that leg. For specific rules, see bat visa's Terms and Conditions.
Yes, bat visa allows betting on BPL, IPL, T20 World Cup, ICC tournaments and Bangladesh national team (Tigers) international matches. Markets remain active during matches, and more markets are available during busy seasons.
Live in-play betting is generally available at bat visa for major tournaments and international series. Odds update continuously during a match, so you can place new bets after each over or wicket. However, some smaller tournaments may only have pre-match betting.
To play any game on bat visa — slots, cricket betting, or live casino — the minimum deposit is just ৳100. You can easily deposit this amount via bKash, Nagad, Rocket, or Upay. Go to the slots section to browse the full collection of slot games.
Still have questions? Get direct help
If you don't find the answer to your question in this FAQ, don't worry. bat visa's support team is available around the clock in both Bengali and English. You'll get a quick response on any matter related to deposit issues, account verification, or bonuses.
24/7 Live Chat
Get direct support at any time from the chat window on the website. Average response time is very short.
Email Support
Contact us by email for detailed issues. Support address: [email protected]
Bengali & English
The bat visa support team provides assistance in both Bengali and English.