bat visa — Terms and Conditions

bat visa is an online gaming and sports betting platform operated for users in Bangladesh. Accessing this platform, creating an account, or using any service means you unconditionally accept all the terms and conditions set out below.

bat visa reserves the right to change or amend these terms at any time. Continuing to use the platform after a change takes effect will be taken as your acceptance of the revised terms. You should therefore check this page regularly.

These terms are written in Bengali. Should any ambiguity arise in interpretation, the original Bengali text will be considered final.

2.1 Age Requirement

You must be at least 21 years old to open an account and use any service on bat visa. Registration by minors is strictly prohibited. bat visa reserves the right to verify your age at any time, and if verification fails, your account will be closed.

2.2 Single Account Policy

Each user may operate only one account. If multiple accounts are found under the same person's name, all of them will be closed and the funds held in those accounts may be forfeited. Operating multiple accounts from the same device, the same IP address or the same payment method also falls under this policy.

2.3 Accuracy of Registration Information

Providing correct and complete information at the time of registration is mandatory. Registering with false or misleading information may result in the account being suspended or closed at any time. If a user wishes to update their information later, they must contact the support team.

2.4 Account Security

It is entirely your responsibility to keep your username and password confidential. You must not allow any third party to access your account. If you suspect unauthorised access to your account, you must notify the support team immediately. Full responsibility for any third-party use of the account lies with the account holder.

3.1 Deposit Methods and Amounts

Deposits on bat visa can currently be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100. You should keep the correct transaction reference number when making a deposit, as it may be needed to resolve any disputes.

3.2 Withdrawal Methods and Timeframe

Withdrawals can be made using bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. A standard withdrawal request takes 10 to 45 minutes to process. This time may increase if verification or further checks are required.

3.3 Verification and Security Checks

bat visa reserves the right to verify your identity before processing any transaction. If a suspicious transaction or unusual activity is detected, the withdrawal may be held and an investigation carried out. It is recommended that you withdraw using the same method used for your deposit.

3.4 Anti-Money Laundering

bat visa strictly follows anti-money laundering policies. If evidence of suspicious financial transactions is found in a user's activity, the relevant authorities will be informed and the account will be suspended.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. For example, depositing ৳1,000 will add ৳1,000 in bonus, bringing the total balance to ৳2,000 — however, to withdraw the bonus amount, you must wager 15 times the bonus amount (৳15,000). Withdrawal is not possible until the wagering requirement has been met after accepting a bonus.

4.2 Other Promotions

The weekly bat visa reward, Weekend Dhamaka, Cricket Festival Bonus, birthday special gift and refer-a-friend offer — each promotion has its own wagering requirements and eligibility criteria. Multiple bonuses cannot be active at the same time. bat visa reserves the right to change or discontinue any promotion at any time.

4.3 Bonus Abuse

If evidence is found of strategic betting to exploit bonus benefits, operating multiple accounts, or coordinated group betting, the bonuses will be cancelled and the account will be closed.

5.1 Game Results

The results of all games offered on bat visa are determined by an independent Random Number Generator (RNG). If you wish to raise a dispute about a game result, you must contact the support team with the relevant round ID.

5.2 Technical Issues

If a game or bet is left incomplete due to a server error, network issue or any other technical problem, that bet will be considered void and the relevant amount will be refunded. However, the results of completed bets will not be changed.

5.3 Sports Betting

The following rules apply when placing bets on sports events: if a match is postponed or cancelled, the bet will be considered void. Odds shown in the live betting section may change at any time — the odds at the moment the bet is confirmed are final.

5.4 VIP Programme

bat visa has four VIP levels: Bronze, Silver, Gold and Platinum. Weekly cashback is available at each level — up to 0.2% at Bronze, up to 0.5% at Silver, up to 0.8% at Gold and up to 1.0% at Platinum. Cashback is calculated at the applicable rate on the week's net loss (total losses minus total winnings). bat visa reserves the right to change the VIP programme terms at any time.

The following activities are strictly prohibited:

• Registering an account using a fake identity or someone else's identity.
• Placing bets using software bots or automated programmes.
• Attempting to gain unauthorised access to the platform's systems or hacking.
• Attempting to access another user's account or steal their information.
• Strategic betting with the intent of exploiting the bonus system.
• Knowingly taking advantage of technical errors in games.
• Money laundering or illegal financial transactions through the platform.

If any of the above violations are proven, the relevant account will be closed immediately, all bonuses will be cancelled and the balance may be forfeited. Legal action may also be taken if necessary.

bat visa gives the highest priority to protecting users' personal information. Details of how information collected during registration and through use of the service is stored and used can be found on the Privacy Policy page.

Users' personal information is not sold to third parties. However, information may be provided to authorities where required by law, for investigating suspicious financial activity, or for security-related purposes.

bat visa believes that gaming is a form of entertainment and should never be seen as a source of income. We encourage users to play within their means. Setting personal limits and taking breaks when needed is important for every user.

Read our Responsible Gaming Guide for information on how to keep your gaming habits in check and where to get support. Options to temporarily suspend your account or set limits are also available.

The bat visa support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. Any complaints or disputes can be raised directly through the support team.

After a complaint is submitted, bat visa will review it and respond within a set timeframe. Attaching relevant evidence (transaction ID, screenshots, etc.) with your complaint will help reach a faster resolution. For answers to common questions, visit the FAQ page.

bat visa will not be held responsible for any circumstances beyond its control (such as natural disasters, network outages or third-party technical issues). While every effort is made to keep the platform's service as uninterrupted as possible, temporary disruptions may occur due to maintenance or unexpected errors.

Users place bets or play games of their own accord — bat visa bears no responsibility for any financial loss resulting from this. Everyone is encouraged to play responsibly and within their means.

11.1 Account Closure by the User

Any user may permanently close their account at any time by notifying the support team. Verified balances can be withdrawn before the account is closed.

11.2 Account Closure by bat visa

If evidence of a breach of these terms is found, bat visa reserves the right to close the account and forfeit bonuses at any time without notice. Whether the balance is returned will be determined based on the severity of the breach.

11.3 Inactive Accounts

If there is no transaction or login for an extended period (12 consecutive months or more), the account may be marked as inactive. Contact support to reactivate an inactive account.

bat visa may partially or fully amend these terms at any time. A notice will be posted on the site for significant changes. Check the "Last Updated" date at the top of this page to confirm you are reading the current version.

If you have any questions about these terms, please contact the support team. To learn more about bat visa, visit the About Us page.

These terms and conditions belong to bat visa, and bat visa reserves the final right of interpretation over the language used herein.