bat visa Privacy Policy

bat visa is an online betting and casino platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to the collection, processing, and protection of information of any person — registered or unregistered — who uses the bat visa website and related services.

By using bat visa's services, you are considered to have agreed to the terms of this Policy. For full details on the general terms of using our services, please read the Terms and Conditions page.

This Policy applies only to bat visa's own platform. Third-party websites or services are governed by their own privacy policies, for which bat visa is not responsible.

bat visa collects information from users for various purposes. The types of data collected are described in the categories below.

2.1 Registration Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred language and currency (Bangladeshi Taka)

2.2 Identity Verification Information

To ensure secure transactions and protect accounts, bat visa may collect the following documents as part of the identity verification (KYC) process:

• Copy of National ID (NID) or passport
• Proof of address
• Mobile banking account details (bKash, Nagad, Rocket, Upay)

2.3 Transaction Information

During deposits, withdrawals, and other financial transactions, information about mobile banking payments — including transaction time, amount, and method — is collected.

2.4 Usage Information

Information about your use of the platform may be collected automatically, including:

• IP address and device type
• Browser information and operating system
• Login time and session duration
• Game play history and betting details

bat visa uses collected data only for legitimate and necessary purposes. Your information is not sold to any commercial third party.

3.1 Service Operations

We use the collected information to carry out the following activities:

• Account creation and management
• Processing and verifying financial transactions
• Providing bonuses and promotional offers
• Keeping gaming and betting services running

3.2 Security and Fraud Prevention

Data is analysed to ensure account security, detect fraud, and prevent the same person from holding multiple accounts.

3.3 Customer Support

Your account and transaction information is needed to provide customer support in Bengali and English via 24-hour live chat and email.

3.4 Responsible Gaming

This information is used to monitor users' gaming behaviour and help identify and prevent potentially problematic gaming patterns. Our Responsible Gaming guidelines provide more detail on this.

3.5 Communications and Notifications

With your consent, we send promotional offers, notifications about new games, urgent service-related messages, and account activity updates.

bat visa applies industry-standard technical and organisational measures to protect user data. Our security measures are described below.

4.1 Technical Security

• All data transmissions are secured using SSL encryption technology
• Passwords and sensitive data are stored in hashed form
• Regular security audits and vulnerability assessments
• Limited access policy — only authorised staff can view data
• OTP verification system

4.2 Data Retention Period

All data is retained while your account is active. After account closure, certain data may be kept for a specified period due to legal obligations and dispute resolution requirements. Data that is no longer needed is securely deleted after its purpose has been fulfilled.

4.3 Response to Data Breaches

In the event of a data security breach, bat visa will notify affected users as quickly as possible and take immediate steps to resolve the issue.

bat visa does not sell your personal information to third parties. However, sharing data may be necessary in certain specific situations to operate our services.

5.1 Payment Processors

The necessary transaction information is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay to complete deposit and withdrawal processes. This information is used solely for payment processing.

5.2 Game Software Providers

Information necessary to operate gaming activities is shared with various game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. This information is not used beyond the scope of gaming services.

5.3 Legal Obligations

bat visa may be required to provide information to relevant authorities in response to court orders, government investigations, or legal proceedings.

5.4 Corporate Transactions

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. Users will be notified in advance in such cases.

bat visa uses cookies and similar technologies to improve the user experience and deliver effective services.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic functionality. These cannot be disabled.
• Functional Cookies: Used to remember language preferences, game settings, and other personalised settings.
• Analytical Cookies: Used to monitor and improve platform performance.
• Security Cookies: Used to detect and prevent fraud.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, this may limit the functionality of some services.

As a bat visa user, you have the following rights over your own information.

7.1 Right to Access

You can view and download the information held in your account at any time. This request can be made through account settings or via our support team.

7.2 Right to Rectification

You can request our support team to correct any inaccurate or incomplete information. Corrections will be made as quickly as possible after identity verification.

7.3 Right to Erasure

After closing your account, you may request that your personal information be deleted. However, some data may need to be retained for a specified period due to legal obligations.

7.4 Right to Object to Processing

You may object to the use of your data for marketing communications or other specific purposes. Notification preferences can be changed from account settings.

7.5 Right to Data Portability

You may request your data in a standard, machine-readable format. This request must be submitted to our support team.

All bat visa services are strictly for persons aged 21 years or older. Collecting or processing information of any person under 21 years of age is a direct violation of bat visa's policy.

Through the age verification process at registration, we take steps to ensure that only adults can open an account. If an account belonging to a minor is identified, it will be closed immediately and any collected data will be deleted.

If parents or guardians believe their underage child has opened an account on bat visa, please contact our support team without delay.

bat visa reserves the right to revise or update this Privacy Policy from time to time. Changes may be made due to the introduction of new services, technical updates, or legal requirements.

If any significant changes are made, users will be notified in advance via email or an in-platform notification. Continued use of the service after the changes will be considered as acceptance of the new policy.

The "Last Updated" date will be shown at the top of each revised policy. It is recommended to check this page regularly.

If you have any questions, feedback, or requests regarding your information related to this Privacy Policy, please contact us through the following.

To learn more about bat visa, read our About Us page.

Privacy-related complaints are generally resolved within 30 business days. For urgent matters, contact us via live chat.